Management
Large gap in customer service expectations
New research has revealed a large gap in customer service expectations and the perceptions held by e...
Brokers must show a more united front
The chief executive of the British Insurance Brokers' Association Eric Galbraith looks back with Michelle Worvell on his first year in the job and reveals some of his hopes for the future
Date for your diary
Have you ever missed out on an event that you really wanted to attend? The answer to this problem is...
Zurich Risk Services sells Zurich Certification
Zurich Risk Services has reached agreement with The National Inspection Council for Electrical Installation Contracting - Certification Services Limited (NICEIC-CSL) for NICEIC-CSL to acquire 100% of the ownership of Zurich Certification Limited (Zurich…
A long battle in the face of opposition
As the campaign by brokers large and small, to lobby hard against the Financial Services Authority o...
GISC suspends Riding
The General Insurance Standards Council has suspended the membership of independent intermediary Rid...
Nerves subside in the terror market
Terrorism Insurance
Healthy competition
Training
Willis receives final go-ahead in Chinese deal
Willis Group Holdings has received final approval and certification from the China Insurance Regulat...
Employment contracts
Q. I am concerned about legislation regarding employment contracts. Legally, what contract details should be included to protect my business?
CII online test offers greater flexibility
The Chartered Insurance Institute's Foundation Insurance Test is now available online. FIT was deve...
GISC members advised on FSA rules on clear communication
The General Insurance Standards Council is advising its members to continue to make reference to the...
2004 UK Insurance and Financial Services Conference
The Chartered Insurance Institute and the Chartered Institute of Loss Adjusters have confirmed that ...
Worst case scenario
Disaster recovery
JLT opens new office in Leeds
Jardine Lloyd Thompson (JLT) has opened a new office in Leeds. This will act as the hub for its York...
Giant strides forward
Lloyd's market
pollyc@incisivemedia.com - The hottest insurance gossip
Living it up in her usual style Polly went to The Ritz with Towergate Underwriting for a presentatio...
CII makes Foundation Insurance Test available online
The Chartered Insurance Institute (CII) has made its Foundation Insurance Test (FIT) available onlin...
Is it time to ignore the prophets of rate doom?
This month's Power Hour panellists discuss the implications of talking down rates and ask if it is a necessary aspect of good business practice to prepare for the worst, or actually an overly negative action that hits profits and becomes a self-fulfiling…
Kinnect looks to boost its UK broker standing
Kinnect must access the companies market and make itself as attractive to brokers as to managing age...
K Drewe (Insurance) awarded 'approved coverholder' status
Due to the rapid expansion of its overseas holiday property account, specialist leisure insurance br...
Risk perspectives - Home and appliance risks should not be ignored
Landlords are bound by law to maintain gas appliances and it is vital that they are checked annually...
CII secures training and development deal with Lloyd's
The Chartered Insurance Institute has secured a five-year deal, understood to be worth around £5m, t...
Willis rolls out Japan Global Retail Practice
Willis has launched a Japan Global Retail Practice Group to oversee the strategy, co-ordination, ser...