Opinion
The party is over (well almost)
The acquisition by Marsh of Jelf could see an end to 15 years of the consolidators’ dominance, says Tony Cornell
Newbie news: New kids on the block
In the first of a new series Insurance Age tackles the challenges of starting up a new broker business by interviewing the people running firms that have received FCA authorisation within the past 12 months
Opinion: Crane commits to brokers
LV's Mike Crane looks at what insurers can do for brokers
Editor's letter - September 2015
Emmanuel Kenning looks at the burning issues this month
Opinion: A deceptive title to a dangerous document?
Create Solutions' Mike Cranny on the implications of a little-read FCA discussion paper
Bye bye RSA?
Takeover of RSA will leave just one major British-owned insurer
One voice
Ashwin Mistry on what his 12 months as president of the Chartered Insurance Institute (CII) has taught him
Editor's letter - July 2015
“If… hundreds of players all have a little nibble, then they will need to get their funding from somewhere”
As bad as bankers?
Brokers must make positive changes if they are to escape being tarred with the same brush as bankers, says Branko Bjelobaba
Should brokers now look again at regulation?
A Conservative government provides an ideal opportunity to seek changes, says Tony Cornell
Save the broker
James Sharp wades into the conflict of interest debate and recalls an adventurous dining experience that reminded him of the increasingly endangered insurance broker
Communication is key
Winning customers’ trust and meeting their expectations goes much further than getting levels of commission right, explains Amanda Blanc
Double trouble on pricing
Tony Cornell hankers for the time when there was a single price for each risk
Editor's letter - June 2015
“Brokers… should undoubtedly deliver leadership in making sure that SMEs are best protected”
Outsourcing back on the agenda
The debate over outsourcing is cyclical, but this time round it could be different, explains Derek Coles
Impractical purity or uncomfortably rigorous transparency?
Delegation needs to be acknowledged and discussed, says Sian Fisher
The cost of distribution
Tony Cornell asks if clients are getting value for money from increased commission levels?
Profile: Turning the e-trading tide
An avid sailor and champion of all things digital, the career of NIG’s director of e-trade Jaime Swindle has tracked the rise of e-trading
Editor's letter - May 2015
“At a time of 0% inflation how is an 8.4% rise justified? Are you 8.4% more in need of regulation than you were this time last year?”
Editor's letter - April 2015
“While matters could be better, brokers will surely at least welcome this level of consistency”
Talent spotting
Having the right people with the right skills is vital to the insurance industry, but, as Daniel Pedley says, the sector is not attracting as many new entrants as it could
No Budget for business
George Osborne’s last Budget before the upcoming general election contained very little for the “engine room” of the economy, writes Paul Upton
Conflicts of interest
Insurers should not own independent brokers, brokers should not own insurers or underwriters and aggregators should be truly independent, argues Tony Cornell
The changing face of customer service
With clients demanding a more personalised service, Jo Causon looks at how brokers can improve the customer’s experience