Chartered Insurance Institute (CII)
Blog: When it’s too late, it’s too late
CII deputy president, Peter Blanc, calls on the market to respond to a consultation on ethics and reputation.
CII warns on social media use
The body has developed a guide on using platforms such as Twitter and Facebook in a professional manner.
Broker Expo: How can the industry solve its reputation problem?
Broker Expo’s panel discussion on the evolution of reputation management shed light on the issues that led to the BI test case and asked how brokers and insurers can improve their service.
CII reports narrowing gender and ethnicity pay gaps
The organisation, which has previously urged the industry to do more to ensure equality in pay, says it has taken action to tackle gender and ethnicity pay issues over the last four years.
CII consults members on its future
The move is designed to refresh its 2016 manifesto and follows criticism from local institutes on the body’s strategy.
Sian Fisher steps down as CII CEO
She joined the body in 2016 and will be in post until March 2022.
Pool Re's Julian Enoizi named president of the Insurance Institute of London
He succeeds AIG CEO Anthony Baldwin as Chris Lay, CEO of Marsh UK & Ireland, comes on board as deputy president.
How can the industry solve its talent crisis?
Brokers, insurers and industry experts discuss the main obstacles in attracting young talent and what the industry can do to solve its image problem.
Peter Blanc named as next CII president
He will take over the role from Aon UK boss Julie Page in January.
Experts highlight how industry must develop to succeed
Panellists at the CII Conference discussed the changes the industry needs to make in order to meet customers' needs and what skills brokers can work on in order to maintain lucrative relationships with clients.
Brokers urged to take action to tackle reputational damage
Panellists at this year's CII Conference discuss the need to build public trust in insurance after the expectation gap between consumers and the industry has widened as a result of the pandemic.
CII opens New Generation programme to fresh faces
The body is calling for “rising star” applicants to its 2021 programme.
People Moves: 14-18 June
Keep up to date with the latest people moves.
CII New Generation group warns on customer trust as report highlights barriers
The report said the insurance sector could refocus its efforts towards building trust with its customers, particularly SMEs.
CII creates Presidents Forum to assess customer needs
Aon UK's Julie Page will chair the group which has been developed to discuss the changing insurance needs of consumers and SME businesses with the aim of creating guidance and key actions for further development.
CII reports loss for 2020 due to "significant" pandemic impact
The professional body also saw a drop in membership numbers during the year.
Keith Richards to exit the CII
CII confirms it will recruit new chief membership officer in due course, as Richards is set to step down at the end of June.
Opinion: Reputation recovery
The Society of Insurance Broking’s Kevin Hancock explains that brokers must take a proactive role in rebuilding perceptions of insurance
Call for clarity on final rules amid FCA dual pricing extension
The regulator's plan to ban the loyalty penalty is met with approval from the industry, but some criticise the FCA's approach as firms still do not know what the final rules are.
Barriers to helping vulnerable customers highlighted
Insurance Care: CII members have revealed some of the difficulties they face when trying to help customers with additional needs.
Scheme developed to help women return to insurance
Nine insurers and brokers have created a cross-sector returners programme to encourage more “career break” women to return to the insurance industry.
IPT-threat level raised
The “soft target” tax is under threat amid economic uncertainty but the sector is still arguing for a cut or a freeze.
CII survey reveals impact of Covid-19 on mental health
Head Lines: Body publishes good practice guidelines after a majority of insurance professionals say they have struggled with their mental health during the pandemic.
Allianz teams up with Davies for broker apprentice programme
Allianz Insurance has launched a new training programme as part of a commitment to invest in the broker leaders of the future.