Financial Ombudsman Service (FOS)
FOS forecasts levy freeze at £70m
The Financial Ombudsman Service is planning to maintain its levy for 2025/26 at the £70m total set this financial year.
Loss adjusters in spotlight as FOS buildings insurance complaints hit 10-year high
The number of buildings insurance complaints filed to the Financial Ombudsman Service hit a record quarterly high of 2001 between April and June.
Motor FOS complaints stable in Q1 as ombudsman’s workload surges
Car and motorcycle insurance complaints to the Financial Ombudsman Service rose fractionally to 3,940 in the first quarter of the financial year as the overall workload soared by 70%.
Motor still in spotlight as FOS confirms half-year GI complaints rise
The Financial Ombudsman Service has again flagged car and motorcycle insurance complaints as it calculated an 18% rise in general insurance cases.
FOS confirms levy cut but forecasts more insurance complaints
The Financial Ombudsman Service has set its levy for 2024/25 at £70m despite anticipating an increase in operating expenditure and caseload.
Motor insurance complaints to FOS climb again
Motor insurance has remained in the top five most-complained-about products with buildings insurance also joining the list, according to the Financial Ombudsman Service as it released data for October to December last year.
FOS motor insurance complaints soar again to new five-year high
The Financial Ombudsman Service received 4,036 complaints about car and motorcycle insurance between July and September driven by disputes over vehicle valuation, customer service issues, and delays in claim settlements.
FOS to drop levy to £70m from £106m
The Financial Ombudsman Service is consulting on lowering its levy by £36m for the 2024/25 financial year to £70m, as it projected reducing income by £51m.
FOS slams insurer payout delays as motor and buildings complaints hit five-year high
The Financial Ombudsman Service has criticised insurers delaying claims payouts as complaints about buildings, car and motorcycle insurance hit a five-year high.
In Depth: Legal expenses cover… needed more than ever?
Clients may want brokers to advise on how to reduce premiums, but this is the one add-on to hang onto according to providers as Rachel Gordon discovers.
FOS insurance complaints rise 19.9%
The Financial Ombudsman Service opened 39,730 new insurance cases in 2022/23.
FCA proposes 10.4% hike to broker fees block
The Financial Conduct Authority is poised to raise fees for the general insurance mediation pot where brokers sit to £34.7m for 2023 to 2024, as its budget rises to £684.2m, including a £5.3m Consumer Duty cost.
FOS compensation limit hiked to £415,000
The Financial Conduct Authority has raised the limit on complaints awards that the Financial Ombudsman Service can dish out to £415,000.
FCA opens survey on SME thresholds for FOS insurance complaints
The Financial Conduct Authority has launched a review on shifting the thresholds for SMEs to be able to refer complaints to the Financial Ombudsman Service, as it revealed there have been 1,835 insurance complaints since the rules came into force on 1…
FOS hones in on high motor insurance complaints
The Financial Ombudsman Service has zoomed in on the high level of complaints about motor insurance as it released the latest set of data.
FOS to maintain levy at £106m despite forecast increase in cases
The Financial Ombudsman Service has frozen its levy for the 2023/24 financial year at £106m stating that due to the current economic climate and the pressures that businesses are under there will be no increase for inflation.
Atlanta claims UK first with Plain Numbers roll out
Atlanta, claims to have become the first organisation in the UK to have key customer high volume communications certified by social enterprise, Plain Numbers.
Buildings insurance drops out of FOS’ top five complaints table
Complaints to the Financial Ombudsman Service about buildings insurance were down fractionally at 1,621 in the second quarter as it fell out of the top five most complained about products.
Drop in complaints to FOS but buildings and motor insurance feature in top five
Buildings insurance and car/motorcycle insurance have featured in the Financial Ombudsman Service’s top five most complained about products for the first quarter of the financial year.
People Moves: 18-22 July 2022
Stay informed of the top personnel changes in insurance.
Drop in insurance pricing complaints at FOS
The Financial Ombudsman Service has highlighted a 33.4% fall in complaints about insurance pricing in 2021/22.