Financial Ombudsman Service (FOS)
FCA grants more SMEs access to FOS
Regulator also consulting on raising maximum compensation limit to £350,000.
Quizzical questions: 1 June 2018
Test your knowledge of the week's news with our topical quiz.
FOS reveals “600-700” complaints on telematics insurance last year
Ombudsman gives update after highlighting growth in “black box” complaints in annual review.
Insurance complaints to Financial Ombudsman hold steady in 2017/18
But organisation warns over loyalty and telematics complaints.
Biba 2018: FCA pledges “perennial” client money focus
The regulator spoke at a panel session on how customers are at the heart of the broker business at the Biba conference.
Blog Spot: Two sets of claims statistics
Spoiler alert – this blog contains statistics.
FOS reveals top five most complained about insurers
Total number of new general insurance complaints fell by 16% in second half of 2017.
FCA consulting on widening access to FOS for SMEs
Consultation runs until April with rules set to be announced this summer.
PPI complaints on the rise following FCA advert, says the FOS
Two-year campaign encourages customers to act before complaints deadline in August 2019.
Broking Break - Your Top 5
Insurance complaints, Ogden and acquisitions all hit the headlines and made up your top five stories this week.
Direct Line Group most complained about insurer
Figures from the Financial Ombudsman also put Aviva, Ageas, Axa and RSA into the top five most complained about providers.
Ombudsman reveals slight fall in PPI cases for start of financial year
However first quarter saw rise in enquiries.
PPI complaints account for half of FOS’ workload
The ombudsman opened 36,065 new PPI cases between October and December last year.
Complaints “broadly levelling off” says ombudsman
New figures reveal 3% increase in workload for first six months of 2016.
Complaints up at Financial Ombudsman Service for 2015/16
FOS reveals level of complaints upheld in different insurance business lines.
Expertise from A-Z - Personal injury reform: Brave new world?
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector?
FOS confirms £226.5m budget for 2016/17
FCA to consult on allocation of compulsory jurisdiction levy.
NAO issues warning on FCA's value for money over mis-selling
National Audit Office says the FCA cannot be confident that its actions are reducing the overall level of mis-selling.
Direct Line has most FOS complaints for general insurance
Ageas and Aviva come in second and third for the second half of 2015.
FCA, FOS, FSCS branded “not fit for purpose”
MPs raise Early Day Motion in Parliament.
Broking Break – Your Top Five
In a busy week for insurance which stories did your clicks put in the top five most read?
FOS: Most insurance complaints about claims
Financial Ombudsman Service says number of complaints about premiums is increasing.
FCA seeks views about regulatory framework for SMEs
Regulator says its discussion paper follows issues with the way some financial services firms have treated SME clients.
Direct Line tops FOS complaints table for general insurance
Axa and Ageas complete top three at Financial Ombudsman Service.