Claims
Esure posts £29.1m loss as tough market conditions bite
Esure chief executive David McMillan explained the swing from a £7.7m post-tax profit in 2021 to a £29.1m loss in 2022 as being caused by significant claims inflation, increased weather-related home claims and a weak pricing environment.
Zurich UK detects 31% increase in fraudulent property claims
Zurich UK detected a 31% increase in fraudulent property claims and a 7% rise in fake casualty claims in 2022, the insurer calculated.
Analysis: The powerful surge in record-breaking tradesman premiums
Insurance Age unpacks the impact of inflation, changing customer needs and rising demand along with the shifting insurer appetite in tradesman insurance.
Crawford & Co launches automated livestock claims system
Crawford & Company has launched an automated claims settlement system for the UK livestock market, which is available to brokers, insurers and policyholders.
Insurers face £219m bill as heatwave drives surge in subsidence claims
The record-breaking heatwave in summer 2022 has led to an increase in subsidence claim payouts, according to figures from the Association of British Insurers.
In depth: How to reduce underinsurance through effective risk management
Underinsurance continues to be a massive problem. Martin Friel looks at how risk management could help brokers combat this growing trend with benefits for all.
Broking Success: From banking to insurance
H&H Insurance Brokers managing director Paul Graham speaks to Sophie Locke-Cooper about how he transitioned from banking to broking, and why less regulation along with product evolution makes the sector so rewarding and exciting.
In depth: Why resilience is key to an holistic risk management solution
While overseeing risk continues to be part of the insurance conversation, Martin Friel discovers there is a greater understanding that protecting a business is less about focusing on particular incidents – and more about its resiliency as a whole.
Commercial grows at Direct Line as group falls to £45m loss
Direct Line grew commercial business across NIG and its own direct brands by 14.7% in 2022 to £749.3m of gross written premium.
The stats: The only way is up - Q4’s commercial premiums continue to rise
Businesses are yet again facing more costly cover with the Acturis Commercial Broking Index revealing increases across the board, reports Rachel Gordon.
Aviva’s Winslow insists ‘we can do more’ to return broker service to pre-2019 levels
With rates continuing to rise, Adam Winslow, CEO of Aviva UK & Ireland general insurance has stressed that it can do more when helping brokers through the challenging market.
Meet the MGA: Qlaims
Now its fourth year of trading, Qlaims CEO Liz Latter outlines her mission to make loss recovery insurance a mainstream product and for her MGA to be the “go to” provider for customer facing claims solutions
Opinion: Limited or unreliable information can lead to underinsurance
Brokers need to work with policyholders to push for better quality and more frequent surveys to combat underinsurance, argues Paul Mayer, valuations manager at Sedgwick.
Brokers urged to check motor policy wordings amid boom in green parts
Brokers are being urged to ensure they are up to date with changes in motor policy wordings, as the trend is escalating for insurers to use green parts.
Hiscox posts UK commercial growth for 2022
Hiscox has reported $778m (£657.8m) of gross written premium in the UK for 2022, as the wider group delivered its best underwriting performance since 2015.
Minister concerned Consumer Duty could unleash claims farmers – report
City of London minister Andrew Griffith is concerned Consumer Duty could unleash spurious lawsuits from claims management companies, according to a report in the Financial Times.
Insurers could face £10m claim from paralysed female rugby player
A female rugby player has won compensation, which could reach £10m after a tackle from an opponent left her paralysed.
Davies names Allison Carr UK & Ireland CEO in group reorganistion
Davies Group has unveiled a new group structure as it aims for global growth.
Zurich flags rise in commercial crime claims as firms face average losses of £140,000
Theft at work in England and Wales has jumped by a fifth (19%), according to data released by Zurich.
Opinion: Tips to get your clients’ claims across the line quickly
Getting claims paid is not as straightforward as it once was, according to Malcolm Harvey, founder and executive director of Qlaims. Here, he explains a few hacks that might at least help speed up settlements.
Allianz reveals £32m December freeze hit and CEO Holmes predicts rate hikes to continue
Allianz Holding has revealed the impact of the winter weather on its bottom line, as CEO Colm Holmes forecast that the Q3 and Q4 rating hikes would continue into 2023.
Operating profit falls almost 60% at Allianz Holdings in 2022
Allianz Holdings has posted a 58.3% drop in operating profit to £132.3m for 2022 as its combined operating ratio deteriorated year on year from 93.2% to 99.2%.
FOS hones in on high motor insurance complaints
The Financial Ombudsman Service has zoomed in on the high level of complaints about motor insurance as it released the latest set of data.
Home insurance prices fall again to new record low
The average cost of home insurance dropped to £300 in 2022, the cheapest since the Association of British Insurers started collecting data in 2012.