Claims
Video Q&A: Achieving quality in the marine space
CNA Hardy recently secured first place in the Insurance Age Marine Insurance Broker Satisfaction Survey. Neil Atkinson, marine underwriting manager at CNA Hardy tells us more.
Sam White’s Freedom Services Group adds David Williams as first NED
Former Axa leader David Williams has joined Freedom Services Group, consisting of managing general agent Pukka, Freedom Brokers and claims management service Action 365, as a non-executive director, Insurance Age can reveal.
Towergate Underwriting hit with £3.3m suit by pub over non-paying Gable policy
Few Inns has launched court proceedings against Towergate over a Gable policy which failed to pay out following a fire at one of its pubs in 2015.
Lorega finds “natural home” at Ardonagh
Lorega will go to the “next level” under Ardonagh’s ownership, former leader and current CEO of Vizion Insurance Brokers John Sims has predicted.
Ardonagh buys Lorega
Ardonagh’s managing general agent segment Geo Underwriting has bought loss recovery insurance MGA and assistance specialist Lorega, Insurance Age can reveal.
Brokers call for better claims communication from insurers
Brokers want better communication and more of a personal touch from insurers when dealing with complex claims, according to a survey by Allianz.
Claims experts urge brokers to be more transparent and interactive with clients
A panel of claims experts at the Managing General Agents’ Association conference 2022 has called on brokers to be more transparent and interactive with clients.
Blog: Business interruption – three essentials for brokers to get right
Sedgwick’s Damian Glynn shares a business interruption checklist with brokers to help prevent underlying issues.
Football clubs step up BI court case against insurers
A group of professional football clubs has set out its demand for multiple business interruption payments having kicked off a High Court multi-million pound Covid-19 related legal case last month.
Drop in insurance complaints at FOS
The Financial Ombudsman Service has revealed a 26% fall in insurance complaints for 2021/22.
Blog: Firms need to safeguard employee mental health and their own liability
Plexus Law’s Carl McGuire assesses the steps employers can take concerning occupational health claims arising from issues such as stress, workload and discrimination.
Greggs ups events in Zurich BI £150m court case claim
Food retailer Greggs has boosted the number of events cited in its £150m Covid-19 business interruption legal case against Zurich.
Blog: Don’t under-rate rated
As economic pressure mounts on customers, brokers must beware the temptation to seek out unrated capacity Arc Legal Group's Tim Mullin argues.
Gallagher sued for negligence and breach of contract over failure to cover flat block
Paradigm Housing Group is suing Gallagher for failure to provide the right advice or cover for a £8m flat complex which was damaged in 2020 storms.
Covéa returns to profit in 2021
Covéa Insurance has reported post-tax profit of £7.9m in 2021 reversing the loss of £30.8m the previous year.
Ex-Axa leader David Williams joins Humn
David Williams has joined commercial motor insurtech Humn as a non-executive director.
Top 5: Most read on Insurance Hound in April and May 2022
Whitepapers from Insurance Post, Ansvar, AX, LexisNexis and SAS were most popular during the period.
FloodFlash stakes claim for 'smart quote' as "paradigm shift" in mass market parametrics
FloodFlash has released 'smart quote' in its biggest update to its broker platform since launching in 2019.
Dirty Martini cocktail chain owner files £4m BI legal case against QIC Europe
CG Restaurant has opened a £4m business interruption legal proceeding against QIC Europe at the High Court in London.
Blog: Real estate brokers tap into claims data in response to hard market
Victoria Jewell, of McLarens, explores the impact of brokers on the billion-pound real estate market.
Allianz tops Brokerbility insurer service survey
Allianz has been awarded the highest overall satisfaction rating with a score of 74.9% in the latest survey of members by Brokerbility.
Biba pushes back against FCA letter
The British Insurance Brokers’ Association has criticised the tone taken by the Financial Conduct Authority in its letter to brokers and promised to respond to the watchdog to defend the work done by the sector.
Biba welcomes FSCS fee cut
The British Insurance Brokers' Association has welcomed the Financial Services Compensation Scheme's decision to lower the broker levy from £68m to £5m for 2022/23.
BoE exercise: No additional action scenario on climate change ups UK insurer losses by 50%
UK general insurers could face at least a 50% increase in average annualised losses in a non additional action on climate change scenario, a report by the Bank of England has detailed.