Management

TCF is total waste

Q. If I did not treat my customers fairly I would not have any, so what's the Financial Service Authority's problem?

Appointment at ARAG

ARAG has recruited Stevie Feeney who joins as sales and underwriting technician. Feeney joins from A...

Under the spotlight

Until recently, the issue of training and competence appeared to be some way down the Financial Services Authority's list of priority topics. However, as Ian Jerrum explains, firms that have yet to take it to heart will soon come under greater scrutiny

Clarification

The gross written premium of Griffiths & Armour published in the Insurance Age Top 100 Brokers Suppl...

Hold your fire

Sarah Hills discusses the very different issues around hiring and firing staff in light of recent age discrimination legislation, and provides some procedural guidelines for both processes

Putting people first

If you have the right staff in place, why would you need to splash out on recruitment? As Liz Booth reports, here is one broker - the Thomas, Carroll Group - that makes keeping its staff happy, healthy and well motivated its number one priority in life

Under lock and key

Finding good staff is a problem, so a priority has to be keeping them. Jane Bernstein confronts the issues surrounding staff recruitment and retention, and highlights significant factors involved in ensuring good, skilled staff remain happy and loyal

Don't follow the herd

The tug of war between opting for a 'tried and trusted' scheme when choosing an area of expertise or taking a risk on a niche market has posed a dilemma for brokers for many years. Paul Lang takes an in-depth look into the troublesome issue

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