Claims
Which? survey reveals worst insurers for handling claims
Consumer organisation asked car and home insurance customers to rate their claims experience, with The AA scoring lowest in the car sector and RSA being rated worst in home.
Biba selects Magenta for Escape of Water scheme
The scheme offers Waterlock technology and is supported by an app.
ERS creates claims team for prestige vehicles
Product will provide brokers with access to prestige experts every step of the way.
Trade body for the claimant sector launched
ACSO says it aims to “de-toxify the so-called compensation culture”, with brokers reportedly being invited to join.
Cifas reveals 27% increase in fraudulent claims
Service for fraud prevention has also developed a campaign to dissuade consumers from insurance fraud.
SchemeServe develops claims tool
The feature is for delegated authority claims and available to brokers.
Morgan Clark joins Biba
Loss assessor becomes associate member of the broker trade body.
Momentum partners with FMG on motor claims
Service is aimed at clients with a private or commercial motor or motor fleet policy.
Using technology to give mid-market clients a corporate insurance experience
Too large to benefit from government initiatives but too small to employ their own risk managers, mid-market businesses can inadvertently find themselves taking on unexpected levels of risk. As these businesses grow and face new and increasingly complex…
LV puts 140 people at risk of redundancy
Insurer proposes changes to its claims team, affecting people in its Bournemouth, Ipswich and Leeds offices.
Insurers make Artificial Intelligence moves
Axa introduces AI bots as Allianz focuses on injury claims handling.
Davies Group buys CEC sister firm TopMark Claims Solutions
Its deal with TopMark Group follows its acquisition of Direct Group’s claims function from Ardonagh Group.
AA reports first rise in car premiums for nearly two years
Figures for Q4 2018 show 2.7% uptick.
UK insurance industry paid out £55bn in 2017
Sector also made a contribution to the UK economy worth £29.5bn and paid close to £12bn in taxes, according to the ABI.
Predictions for 2019 with Steve White and Graham Boffey
The experts share their views on SM&CR as well as diversity and inclusion.
RSA Insurance Ireland fined €3.5m
The Central Bank of Ireland imposes the fine for regulatory breaches relating to large loss claims and accounting irregularities.
Gibraltar-based Horizon Insurance declared in default by FSCS
Company closed to new business at the end of 2016 but 1,700 UK customers may still be affected.
Insurers celebrate at Civil Liability Bill gaining Royal Assent
However the ABI noted that the “clock is now ticking” on the first review process into how the discount rate is determined.
CFC warns of social engineering scams threat
Report highlighted that UK cyber policyholders were two and half times more likely to file a claim than those in the US.
UK subsidence claims jump to £64m in Q3 2018
July, August and September saw highest level of subsidence claims since the record-breaking heatwaves of 2006 and 2003.
Podcast: The top five stories of the week
Ida Axling and Emmanuel Kenning chat through brokers' most popular stories.
Industry welcomes passing of Civil Liability Bill ahead of Royal Assent
Biba chairman Lord Hunt of Wirral urges the government to avoid further delay in signing the bill into law.
Motor insurance pay-outs soar to record levels
ABI data shows that the cost of theft claims has surged by 32% to £271m in the first nine months of 2018.
Blog: Should brokers be concerned?
Ann Peel poses the question as more SMEs will be able to complain to the Ombudsman.