Claims
Lockton denies fraud allegations in ongoing legal dispute
Broker admits former employee forged an email from Axa along with settlement offers for a claim, but claims the business was misled and that these actions did not result in any losses for the customer.
In Person: Andrew and Richard Bartlett
Bartlett Group’s joint MDs tell Insurance Age about the history of the family business, plans for the future and what it felt like to win at the 2020 UK Broker Awards.
Blog: The claims lessons to learn from Covid-19
Neill Johnstone of Lorega assesses the impact of the claims experience during coronavirus and outlines what good looks like.
Insurtech Cloud Insurance hires ex-Scheme Serve director for UK launch
Norwegian-based insurtech start-up Cloud Insurance has opened a UK office and is targeting brokers, MGAs and insurers working in niche sectors such pet and health/well-being.
FCA and insurers apply to leapfrog appeals to Supreme Court in BI test case
Regulator says discussions between the parties involved in the case continue ahead of the next hearing on 2 October, as the watchdog along with seven insurers file "precautionary" applications to skip Court of Appeal.
Hiscox urged to start paying BI claims after test case judgment
The night life industry and broker NDML call on the provider to "accept that the time to pay has arrived" in open letter to Hiscox MD.
Beazley revises Covid-19 claims estimate up to $340m
This is up from April’s $170m prediction, however, the insurer said it did not expect the outcome of last week’s FCA business interruption judgment to have a material impact.
FCA orders insurers to take action on BI claims
Interim CEO Christopher Woolard sets out the regulator's expectations after the High Court handed down its judgment in the BI test case last week.
Brokers believe BI dispute is "far from over" after test case judgment
Experts discuss next steps for brokers, industry reputation and expectations from clients after the High Court delivered an outcome that differed across the policy wordings under scrutiny.
Biba urges industry to be mindful of its reputation after BI judgment
Broker trade body says it hopes the industry can move on following the High Court's decision yesterday and that any appeal will be “sorted out quickly” for the sake of policyholders.
BI ruling welcome news for policyholders but result differs by wordings
Disease and ‘hybrid’ wording policyholders are particularly well placed to seek compensation after the landmark High Court judgment today in the FCA's BI test case and those with prevention of access wordings may also find they have cover, law firm…
Hiscox expects less than £100m of Covid-19 BI claims after court ruling
The High Court today found in favour of the FCA and policyholders on the majority of the key issues under scrutiny in the business interruption test case.
In-depth - High net worth: Water torture
Escape of water claims can be very expensive, but convincing clients to install leak detection systems could save brokers and customers time, money and a lot of inconvenience. Sam Barrett writes
Lockton accused of forging insurance documents
Property investor Aubrey Weis has alleged that the broker made “false and dishonest representations” regarding settlement of an insurance claim.
Fenchurch Law unveils claims advocacy service for smaller and regional brokers
Business says move comes after growing demand from brokers for broader claims support as Phil Taylor joins the business from Marsh Commercial to lead the new service.
Data reveals dramatic drop in personal injury claims during lockdown
ACSO's Matthew Maxwell Scott says claims numbers cannot continue to be cited as the reason for increasing car insurance premiums and urges the insurance sector to cooperate to improve the customer claims journey.
Zurich UK GI reveals H1 loss after Covid-19 claims hit £140m
CEO Tulsi Naidu points to positive working relationships with brokers throughout a "time of great stress" as she maintains that the provider is "very well positioned" for the future.
Blog: Elon Musk and the future of the D&O market
James Denison of Weightmans and FOIL considers the future for D&O and the prospect of further self-indemnification.
FCA threatens intervention over BI claim deductions
The #justpayit campaign has highlighted that some providers are reducing BI payouts to businesses which have received government support grants.
Roles from LV and L&G at risk amid redundancy programme
LV General Insurance has revealed “worst case scenario” of up to 600 job cuts as it restructures and integrates L&G.
LV puts 600 roles at risk of redundancy
The cull follows the acquisition of Legal & General as the personal lines insurer seeks to integrate the businesses and streamline its claims function.
Ecclesiastical takes claims director from Allianz
Jeremy Trott will take over as current claims director David Bonehill retires in October.
RSA QC lambasts ‘clear misuse’ of the word ‘peril’ by action group
Representing RSA, David Turner QC, accused the Hospitality Insurance Group Action of “clear misuse” of the word ‘peril’ on the on the fourth day of the hearing of the Financial Conduct Authority’s Covid-19 business interruption test case.
FSCS "standing ready" to deal with customer impact from Gefion
COO Jimmy Barber discusses Gefion's solvent run-off, previous insurer failures including Alpha and Enterprise, and why he believes brokers are integral to the Scheme.