Claims
YouGov report reveals 73% of policy holders shop around for insurance
Report also found that only 14% of consumers use word of mouth when in the process of switching their insurance.
Gefion and Qudos sue Staveley Head - report
Staveley Head denies the breach of duty and breach of contract accusations alongside claims firm Proximo.
Insurance Hound: Most read by brokers from July to August
Which whitepapers grabbed the attention of the broking space over the summer period?
Quizzical questions: 30 August 2019
Test your knowledge of the week's news with our topical quiz.
ABI figures show 1,300 insurance scams a day detected in 2018
Detected dishonest claims reached a value of £1.2bn during the year.
FCA urges CMCs to raise advertising standards
The watchdog, which took over regulation of claims management companies in April, says it has found widespread bad practice after reviewing 200 CMC adverts.
Home & Legacy launches claims portal
The facility is designed to be used by customers and brokers.
Ageas sees H1 2019 profit rise 70% after Ogden boost
UK CEO Andy Watson says insurer is to focus on growth after restructuring and exiting unprofitable schemes, as he discusses why he does not think the government has "covered itself in glory" when setting the new discount rate.
Former AIG claims handler jailed for £390,000 fraud
The convicted admitted to defrauding the company in order to fund his drug habit and has been sentenced to two years in jail.
Broker Expo 2019: Q&A with speaker John Price
SchemeServe COO John Price tells us what to expect from his sessions on 7 November.
Fact file: What’s the story with the Ogden Rate?
The much-debated discount rate was reset at -0.25% this week, but how did we get to this point and what is the background to this highly explosive issue? Insurance Age outlines the key touchstones
In-depth - claims: Part of the service
Providing a claims function is not something every broker does, but those wanting to retain business are offering the service to differentiate themselves and add value, Martin Friel reports
In-depth - claims: The tech frontline
How can brokers use tech to manage claims and help customers prevent them? Martin Friel investigates
News analysis: Insurer staff cuts spark broker concerns
Is the raft of recent redundancies at providers a coincidence or part of a larger trend in the industry?
Insurance Hound: Most read by brokers from April to June
Which topics have been sparking brokers’ interest?
Revealed: UK Broker Awards shortlist
Find out who is in the running to win a trophy at The Brewery on 13 September.
Broker claim service “to improve” from Allianz after Bristol closure
Claims chief, Graham Gibson, insists that the closure and job cuts mainly affect personal lines as engineering and tech clients will see service improve.
Allianz redundancies continue amid claims reorganisation
The insurer is set to close its Bristol claims operation with a threat to 128 jobs as it reviews its claims business.
Mactavish names all British Steel insurers
The insurers on the panel have been revealed as the insolvent business seeks to recoup a £30m rejected claim.
In Person: Simon Cooter and Carolyn Callan, Covéa
On the 1st May Simon Cooter effectively handed over the commercial and high net worth director baton at Covea to Carolyn Callan and became in his words ‘minister without portfolio’. At last week’s British Insurance Brokers’ Association Conference…
Aviva continues to top Brokerbility members survey
Net Promoter Score used for each question to look at customer satisfaction levels.
Acturis adds Fenchurch Law expands broker service
Brokers on the software house can now use the service in the event of an insurance dispute.
Trade body calls for clarity on small claims portal
ACSO says portal, which is part of the Civil Liability Bill, has been "shrouded in secrecy".
Axa threatens 125 claims roles
The possible redundancies come amid a restructure and business “simplification” and follow 106 roles being placed at risk last month.