Claims
RSA expects new business “clunkiness” to ease from July as it continues NIG integration
RSA expects any “clunkiness” in how it handles brokers seeking quotes from both itself and merger partner NIG for the same business to improve materially from next month.
Meet the MGA: Kova Professions
Having worked in both the insurer and MGA sectors, as well as the FCA, Kate Albert has a well-rounded view of the market. The Kova Professions CEO and founder explains to Jonathan Swift why service has become a point of difference in setting apart her…
Allianz and Aviva take top slots in Brokerbility’s insurer partner satisfaction survey
Allianz has been voted in first place by Brokerbility members in its latest poll on service satisfaction from key insurer partners as Aviva topped the rankings in the underwriting category.
Home insurance prices surge a record 41.6% in a year
The average quoted price of home insurance rose by 41.6% in the 12 months to April, surging again to another new record rate for an annual rise.
Aviva warns on increase in summer floods
More floods are happening outside of traditional ‘flood season’, with more than a third (35%) of home insurance flood claims occurring between June and August, according to new analysis from Aviva.
Flood Re CEO Andy Bord steps down after seven years
Andy Bord, CEO of Flood Re, will be stepping down at its annual general meeting this July after seven years in the role.
The stats: Fleet racing ahead at record rate
The latest statistics from Acturis have shown the fleet market bucking the trend on premium increases. Whereas almost all other lines have seen hardening falling away, fleet has surged on, up by 7.9% – the highest quarterly rise on record.
Wallace: QBE reaping benefits of focus on ‘holy grail of service’
QBE’s consistency and lack of upheaval in contrast to some of its peers has helped it become a “viable alternative” for regional brokers.
Biba 2024: Work from home being used as a ‘bargaining chip’ in luring broker talent
Work from home is being used as a ‘bargaining chip’ in the war for talent, said broker boss Shona Robertson.
Arch claims parametric first with events cancellation product
Arch Insurance International has launched a specialist regional events insurance for UK-domiciled insureds, available via Arch IQ, its quote-and-bind platform.
Biba Conference 2024 countdown: Crawford & Company’s Emma Parr
Emma Parr, chief client officer, UK & Ireland at Crawford & Company, will be donning her white trainers, talking claims technology, and catching up with Olympian Derek Redmond at her reception event.
MGA ARMD on track to hit 12,000 policy target after broker-only pivot
ARMD is on track to hit its target of 12,000 products sold this year with plans to launch on Acturis in July, according to co-founder Alan Hickman.
Direct Line confirms Milliner to lead on claims in raft of management changes
Direct Line Group has confirmed the appointment of Martin Milliner as managing director of claims, as revealed earlier this week by Insurance Age.
Motor still in spotlight as FOS confirms half-year GI complaints rise
The Financial Ombudsman Service has again flagged car and motorcycle insurance complaints as it calculated an 18% rise in general insurance cases.
LV claims director Milliner tipped for DLG role after exit
LV GI claims director Martin Milliner is to leave the insurer he joined in 2006, Insurance Age can reveal.
The growing role for brokers in fighting insurance fraud
With reports of fraud escalating in terms of value or number, the role of brokers in combatting these crimes should not be underestimated. Edward Murray looks at the controls, validation tools and processes being implemented to support both detection and…
Three quarters of brokers still concerned about underinsured clients, claims Aviva
According to Aviva’s latest Broker Barometer survey, 73% of brokers are concerned that some of their clients may be underinsured as just 24% of brokers’ clients had increased their sums insured to an adequate level.
Broking Success: Weir Insurance managing director Karen Weir
Karen Weir, managing director of Weir Insurance, sees retraining non-insurance talent and retaining control as advantages as her business looks to grow by 15% in 2024.
In Depth: Cyber risk and AI – friend or foe?
The rise of artificial intelligence signals both a threat and opportunity for UK firms in pursuit of a cyber-secure future. But how can brokers help clients stay on the winning side, asks Saxon East.
FSCS details £23m MCE Insurance Company recovery from £90m hit
The Financial Services Compensation Scheme has secured £23m from the estate of Gibraltar-based Green Realisations 123, formerly known as MCE Insurance Company, after paying out approximately £90m in compensation to the firm’s customers.
TV and films in focus as Spotlite Claims launches EL and PL support
Spotlite Claims, the specialist loss adjusting arm of Woodgate and Clark, has launched employers’ liability and public liability claims support due to increasing demand from brokers and insurers working with the global film and TV industries.
McLarens joins Biba as associate
The British Insurance Brokers’ Association has added McLarens loss adjusters as an associate.
Admiral completes RSA direct home and pet insurance deal
Admiral Group has completed the purchase of RSA direct home and pet insurance renewal rights for £82.5m.
Chubb rolls out new practice targeting healthtech sector
Chubb has launched a new healthtech industry practice in the UK.