Claims
New product for beach hut and chalet owners launched
Compass, a specialist provider of caravan and leisure insurance, has launched a new policy offering cover for beach huts and beach chalets.
Over half of businesses have no flood action plan
A survey by Previsco has revealed that 54% of public sector and private companies do not have an action plan in place to deal with the increased risk of flooding.
Aviva UK&I GI boss Storah “bullish” commercial rates to hold steady throughout 2024
Aviva UK and Ireland general insurance CEO Jason Storah is confident that most of the wider commercial sector will continue to hold its nerve over rate and not chase short-term market gains – for now, at least.
Partners& buys second loss adjusting firm
Partners& has purchased Bickley Chartered Loss Adjusters, a firm providing a full range of adjusting services and disciplines across both domestic and commercial markets.
Broker branches a key focus for Allianz in 2024, CEO Holmes promises
“I want to expand the amount of branches we have where we’re connecting with customers,” Allianz UK CEO Colm Holmes told Insurance Age.
Meet the MGA: Altea
Carly Matson, CEO of Altea Insurance, outlines how her MGA is helping healthcare professionals and organisations fulfil their insurance requirements against a backdrop of hard rates and frustrations around regulation/licensing.
RSA declares UK first with cloud solution for claims
RSA has launched an enhanced broker and customer claims portal, asserting it was the first UK insurer to implement the Guidewire cloud solution.
QuestGates adds Equistone as minority investor
Loss adjusting and claims solution group QuestGates has secured investment from private equity investor Equistone Partners Europe.
FSCS broker compensation costs fall to £600,000
The total general insurance distribution compensation costs the Financial Services Compensation Scheme paid out dropped to £600,000 in the year ended 31 March 2024, from £2m the year prior.
Which? finds 48% of people making claims experience at least one problem
Which? has called on the Financial Conduct Authority to take tough action against firms over claims handling failures, arguing consumers are suffering from “significant harm”.
Flood Re sees record claims of £241.6m
Flood Re’s gross claims jumped to £241.6m in the past financial year from £45.9m in 2023.
UK Broker Awards 2024 shortlist announced
Today Insurance Age can reveal the shortlist for the 2024 UK Broker Awards.
Government starts discount rate review
The Ministry of Justice has confirmed the start of the 2024 review of the personal injury discount rate in England and Wales with a decision due no later than 11 January 2025.
Gallagher boss: Whether fronter or insurer, MGAs need ‘certainty of capacity’
In the head-to-head Fronting Insurers Vs Traditional Insurers session at the Managing General Agents Association conference last week, Martyn Glover, partner at Gallagher Re, stated MGAs need certainty of capacity.
MGA “has to own its claims proposition” – Partners& boss
A panel at the Managing General Agents Association 2024 conference explained MGAs need to create a better claims proposition and own it.
Underinsurance: The silent threat to UK homeowners and how brokers can help combat it
Insurance brokers are well-positioned to collaborate with insurers to combat the underinsurance gap in the property market. Stuart Heath, head of delegated property at Tokio Marine HCC offers his four point plan as to how they can do this.
FCA head warns firms about “abdicating responsibility” by outsourcing claims
Lisa Sturley head of department of market interventions, insurance at the Financial Conduct Authority, has warned insurance firms about outsourcing claims to third parties.
Commercial Express launches new leisure and park home cover
Commercial Express has rolled out a revamped leisure and park home offering, promising brokers and leisure homeowners a wider range of cover options and greater flexibility.
CII: Brokers outscoring insurers and aggregators over customer loyalty
New data published by the Chartered Insurance Institute today has revealed that professional brokers are doing more to build consumer loyalty and confidence than price comparison sites, banks and building societies, or insurers themselves.
My Insurance Downtime: Woodgate & Clark’s James Fairbairn
James Fairbairn, director of specialist services, Woodgate & Clark loss adjusters, offers us a window into his life outside of insurance, including collecting watches and a love for cricket, 90s indie and ‘finger lickin’ good’ chicken.
Meet the MGA: Rokstone
Ian Anson, MD of Rokstone, highlights talent that passes the ‘BBQ test’, an entrepreneurial culture and deep relationships with capacity providers as key to it achieving its goal of stretching the boundaries of what an MGA can offer.
Meet the MGA: Phoenix Specialty
A new entrant into the construction insurance market, Tim James, managing director at Phoenix, explains how it is responding to the wide variety of risks that exist within the market in the UK today, with eyes on global expansion in the future.
Brokers lacking when it comes to commercial motor FNOL best practice
Brokers are lagging in educating commercial motor clients on the best practice when it comes to first notification of loss procedures.
Application and ghost broking motor fraud up 64% at Aviva
Aviva spotted fraud on more than 51,000 motor policy applications last year, up 64% on its 2022 detection figures, the insurer has revealed.