Professionalism
QBE group CEO exits after conduct investigation
Departure follows the outcome of an external investigation into “workplace communications” after a female employee reportedly complained to the QBE board.
Park Insurance achieves Chartered status
The Bristol-based broker is the latest business to join the Chartered Insurance Institute scheme.
Public trust in insurance was up before Covid-19 hit
CII survey shows SMEs and consumers valued loyalty over knowing what an insurance policy covered and excluded, as body suggests experiences with claiming for coronavirus-related losses will impact trust in the sector.
CII president video streams speech as coronavirus restrictions hit
Nick Turner, also a director at NFU Mutual, was stopped from attending the annual CII president's dinner after the provider banned staff from attending events with more than 100 guests.
CII launches Chartered title for MGAs
The ‘Chartered Insurance Underwriting Agent’ title is available to both individuals and businesses.
Lloyd’s staff warned on Christmas behaviour - reports
CEO John Neal has emailed staff about appropriate conduct as party season kicks off after a year of revelations of sexism, harassment and donut-related smut.
Three in five brokers suffer from work-related stress
Research from Ecclesiastical shows that brokers working for national networks are significantly more likely to experience a mental health issue than brokers working for regional and provincial brokers.
Insurers commit to help women’s financial futures
Insurers have promised to provide flexible working for staff and pledged to be inclusive about customers' financial lives.
Insuring Women’s Futures manifesto launched by CII
Former Lloyd's CEO, Inga Beale, called on brokers to examine policy wordings for gender bias.
Una Conference 2019: Brokers should think strategically on client interaction
Behavioural economist, Mark Pittaccio, said that having a conversation with a broker is a shortcut for clients, as they may not read the entirety of their insurance policy wordings.
Airsports Insurance Bureau joins Biba
New member of Biba focuses on insuring high net worth and niche personal lines clients.
Lloyd’s to create single governing body
Decision follows consultations which saw over 90% of the market support the idea to merge its Board and Council.
PRA urges industry to improve disclosure mechanisms
Regulator used a Dear CEO letter to raise concerns about whether staff feel able to speak up about poor practices and unidentified risks within their firms.
Market “appalled” by revelations made during Gallagher/Ardonagh staff poaching trial
Experts are concerned about the case's impact on the reputation of insurance. Nawaf Hasan has also requested an apology from Gallagher after "fat complicated arab" comments.
Judge slams insulting religious references in Gallagher and Ardonagh case
Staff poaching claims brought against Ardonagh were dismissed in Friday’s judgment but one case of solicitation was upheld.
Ardonagh staff poaching claims dismissed in court
Gallagher has agreed to pay £3.1m towards the defendants' costs.
Customers value professionalism above all, finds survey
GRP survey highlights that customers choose brokers based on professionalism and recommendation.
CII commits to mental health agenda with Inside Out Leadership Charter
Organisation has committed to specific principles involving mental health such as talking about mental health and well being at board meetings at least twice per annum.
Lloyd’s seeks to modernise as it reveals first Future at Lloyd’s Blueprint
Market unveils modernisation strategy and aims to build the most advanced insurance marketplace in the world.
Biba commits to raising awareness of new inclusion data collection toolkit
Promise was made by Biba's CEO, Steve White, at an event at the Dive In festival, days after Inclusion@Lloyd’s launched its toolkit.
Inclusion@Lloyd’s launches data collection toolkit
The Dive In Festival organiser says the toolkit examines the context and strategy for collecting data on the road to more diverse and inclusive workplaces.
Sexism at Lloyd’s: “Some way to go” to equality
Experts welcome the culture survey and suggest change is “badly” needed to tackle “deep-rooted cultures and complexities”.
CII masters degree available remotely
The MSc in Insurance and Sustainable Risk can now be completed from anywhere in the world.
Guy Carpenter boss fired over sexually suggestive email - reports
As well as this employment change two of the VP’s colleagues have faced severe internal penalties.