Management

Online revolution.

As more and more companies are switching on to the benefits of internet transactions, brokers are swapping their pens for keyboards in an effort to streamline working habits. Steve Banner explains.

Stand alone.

Paul Dickson, managing director of Dickson Insurance Brokers, explains why he is happy to go it alone, choosing to maintain his independence rather than merge or acquire. Nicolle Farthing reports.

Part of the bigger picture.

Outsourcing claims management takes some of the heat out of the claims process, freeing brokers to concentrate on the front end of the business. Not getting tied down by minutiae can make for a more efficient service, finds Nicolle Farthing.

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