E-Trading

Mining for gold.

Customer relationship management may be the catchphrase of the moment, but which systems offer brokers the best means of ensuring their databases work to their maximum potential, asks David Fanning.

A frame of mind.

Photography is a complex area to insure, involving more than simply covering equipment, but it is a profitable one for brokers willing to take on a mediating and tailoring role, says Diane Smyth.

Structural change.

The engineering sector is adapting its strategies in light of increasing customer demand and legislative change. Ian Calder says brokers and insurers should steel themselves towards stronger partnerships to take it to the next level.

At the wheel.

Unhappy about soaring premiums and a laissez-faire attitude from insurers in the taxi market, Nigel Hendry and Tim Cooper launched an initiative to contain costs and improve standards in the sector. Catherine Tennant finds out how.

Going round in circles?

Winning the business is one thing, servicing it and keeping it is another. John Berry looks at how a variety of outsourcing initiatives can help insurers and brokers survive in today's increasingly competitive market place.

All sewn up?

Brokers should cotton on to the possibility of widening their market reach through a sponsorship programme. Debbie Cowan describes how such an initiative could have a favourable outcome for all concerned.

Flex your muscles.

Brokers in the UK have yet to make their web-presence felt in the private medical insurance market. They should follow the US lead, says Leslie Smith, and leap into the benefits of cyberspace.

E-Commerce Watch.

MCS has been awarded a SMART Grant of over £90,000 by the Department of Trade and Industry, towards ...

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