E-Trading

Safe haven.

With the threat of burglary a very real consideration for every household in the UK, there are many precautions that property owners can take - without turning their homes into fortresses. And brokers are always happy to give advice.

Revving up the cover.

Motor assistance is an important feature of the claims process, in fact so great is its attraction for customers, that insurers might start to market cover on the back of the assistance service. Andrew Newman explains.

Right rate for the job.

Insurers have long been concerned about the costs and reliability of contractors. Mike Oastler asks whether repair networks are the answer.

E-Commerce watch.

Bennett Mant Insurance Services in Bournemouth believes it may be on the way to setting a record in ...

The full picture.

The market is divided as to whether it is in the client's best interests to buy D&O insurance separately or as part of a package of professional liability covers. Simon Threadgold says Hiscox opts for the latter but what about the rest of the sector

Small change?

E-business, new market players and outsourcing initiatives look set to transform the face of the premium finance sector for good. But some things never change and maintaining broker loyalty remains at the core of a provider's success.

The human touch.

Despite the high profile of the Internet, insurers are reporting a surprising reluctance from their customers to using the Net in their claims communications. Steve Banner says the importance of human interaction at the claims stage must not be

Avoid the virus trap.

Q I am a small broker who has just gone on the Internet and started using e-mail. What can I do to stop getting hit by a virus?

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